Shipping, Returns & Promotions
Orders will typically be processed, shipped and delivered within 3 to 5 business days. Orders are shipped via United States Postal Service.
We will notify you via email within 1 business day if a product is out of stock.
Orders that are shipped to countries outside of the U.S. may be subject to import taxes, customs duties and fees levied by the destination country (“Import Fees”). The recipient of an international shipment may be subject to such Import Fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
Before returning any item, you must contact our Customer Service Department for a Return Merchandise Authorization number (RMA) within (10) days after the order has been received. Please have your Order Number available. You can requested via email to email@example.com or by phone. Customer Service business hours are Mon-Friday 9am-5pm eastern standard time. (212) 352-3333.
All returns must have an RMA number issued prior to acceptance of returned product returned. You will be expected to complete an RMA form only after you have received an authorization number from our Customer Service Department. Customer Service Rep. will send you the RMA form either through fax or email. RMA forms should be completed in the entirety to insure prompt service.
Returns without an approved RMA number or without freight prepaid will be refused and shipped back at customer’s own cost.
RMA shipments received MUST have an RMA number clearly visible on outside of the package and include a packing list with a copy of the original invoice or it may be refused, unopened and returned.
All returned items must be packaged properly. Please box all returns using an outer packing carton equal to or better than the outer shipping carton it was shipped to you in. Failure to do so may result in damage to the item being returned including the container the item is packaged in. Failure to ship in an outer shipping carton equal to or better than the one used in the original shipment to you, may disqualify or reduce the amount refunded or may disqualify an item for replacement if it incurs shipping damage due to improper packaging.
The RMA Returns must be returned to NYDG within ten (10) days after the RMA number has been issued. Returns made after this period will be subject to a twenty five percent (25%) restocking fee.
All merchandise purchased from NYDG must be returned unopened/unused and in original condition, for a refund (this excludes shipping charges, even when the order qualified for free shipping) or replacement. If your product has been opened/used, or if your product has been returned different than in its original condition, we cannot issue a refund or send a replacement.
Upon receipt of RMA Returns, NYDG will verify with the customer the RMA products received are those as specified on the RMA form.
All returns are processed the Friday the week the package was received. Refunds will appear on your credit card statement 5-7 days from the date the return is processed. Shipping cost is not refundable.